Technical Issue?
Please include as much information as possible if you are requesting assistance with a technical problem, helpful information may include the following:

  • StreamVia Service: VPN or SmartStream?
  • Operating System/Device: e.g. Windows 10, macOS, iPad, etc
  • Connecting from: e.g. Home, hotel, public WiFi, school, etc
  • Problem: e.g. Cannot open site Make sure to include any error messages, with the description of the problem
  • Tester Results: Copy/paste of the Tester results,, when opened on the device you're seeing the problem with

PLEASE try to avoid simply sending 'Not working', some days our telepathy skills are lacking! ;-)

Allowed File Extensions: .jpg, .gif, .jpeg, .png, .pdf, .doc, .docx, .bmp, .log, .txt, .rar, .zip, .htm, .html, .rtf, .mov, .tiff, .mp4