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Ticket Information

Technical Issue?
Please include as much information as possible if you are requesting assistance with a technical problem, helpful information may include the following:

  • Which service are you trying to use? - VPN (OpenVPN, L2TP) or SmartStream (DNS)?
  • What device are you trying to use? - Windows 10, macOS, iPad, etc
  • Where are you connecting from? - Home, hotel, public WiFi, school, etc
  • What is the problem, error message? - Cannot open site, authentication failed, etc
  • Tester Results - Copy/paste of the Tester results,, when opened on the device you're seeing the problem with
  • Photos, Screenshots - Always appreciated and help us see what you see!

..... PLEASE try to avoid simply sending 'Not working', some days our telepathy skills are lacking! ;-)



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Allowed File Extensions: .jpg, .gif, .jpeg, .png, .pdf, .doc, .docx, .bmp, .log, .txt, .rar, .zip, .htm, .html, .rtf, .mov, .tiff, .mp4, .har, .heic, .rsc, .ovpn (Max file size: 16MB)