Set-up our service, still blocked by a website?
Please read through our help page below for additional checks a website may perform, such as timezone or GPS/Location Services:

https://help.streamvia.com/Location_Detection_Methods

You can also test your VPN/SmartStream connection, to make sure it is set-up correctly, by opening the below:

http://test.streamvia.com

Technical Issue?
Please include the below information if you are requesting assistance with a technical problem:

  • StreamVia Service: VPN or SmartStream?
  • Operating System/Device: e.g. Windows 7
  • Connecting from: e.g. Home, hotel, public WiFi, school, etc
  • Problem: e.g. Cannot open site www.xyz.com. Make sure to include any error messages, with the description of the problem.

If a site appears to still be blocked, despite being connected to our service, please provide the Test results from http://test.streamvia.com - PLEASE try to avoid simply sending 'Not working', some days our telepathy skills are lacking! ;-)

Allowed File Extensions: .jpg, .gif, .jpeg, .png, .pdf, .doc, .docx, .bmp, .log, .txt, .rar, .zip, .htm, .html, .rtf, .mov, .tiff, .mp4

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