14/11/19 - Support Delays
We're receiving a higher amount of support tickets than is normal, please check the System Status page below to see if it covers your issue/problem:
Residential VPN services are not impacted.
Frequently Asked Questions:
You can find a list of our Frequently Asked Questions below, click the question if it relates to your query:
- How do I order a new/additional account?
- How do I setup my device again?
- How do I setup another device?
- Which service do you recommend, I am connecting from XYZ?
- My SmartStream DNS has stopped working!
- I am connected, but still blocked from site XYZ!
- Google is showing the wrong location!
If the above does not cover your query, or you're still encountering problems, please raise a ticket with our Support Team below.
If you are requesting assistance with a technical problem be sure to include the requested information in the red box below, if the requested information is not provided it may delay our ability to resolve your problem whilst we request it......