You can find a list of our Frequently Asked Questions below, click the question if it relates to your query:
- [All] How do I retrieve, check, change my VPN username and password?
- [All] How do I order a new/additional account?
- [All] How do I setup my device again?
- [All] How do I setup another device?
- [All] I am connected, but still blocked from site XYZ!
- [Non-Residential IP VPN] Which service do you recommend, I am connecting from XYZ?
- [Non-Residential IP VPN] My SmartStream DNS has stopped working!
- [Residential IP VPN] Where do I download my OpenVPN configuration files?