You can find a list of our Frequently Asked Questions below, click the question if it relates to your query:

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Ticket Information

Technical Issue?
Please include as much information as possible if you are requesting assistance with a technical problem, helpful information may include the following:

  • Which service are you trying to use? - VPN (OpenVPN, L2TP) or SmartStream (DNS)?
  • What device are you trying to use? - Windows 10, macOS, iPad, etc
  • Where are you connecting from? - Home, hotel, public WiFi, school, etc
  • What is the problem, error message? - Cannot open site www.xyz.com, authentication failed, etc
  • Tester Results - Copy/paste of the Tester results, http://test.streamvia.com, when opened on the device you're seeing the problem with
  • Photos, Screenshots - Always appreciated and help us see what you see!

..... PLEASE try to avoid simply sending 'Not working', some days our telepathy skills are lacking! ;-)

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